This book deals with experience management in the context of real-world applicability and realistic applications. A particular focus is given by the requirements that arise in complex problem solving and by the fact that modern experience management must be implemented as Internet-based applications. Concrete application areas that are discussed in this book are electronic commerce, diagnosis of complex technical equipment, and electronic design reuse. This book explores how experience management can be supported by information technology, especially by techniques that stem from knowledge-based systems, case-based reasoning, machine learning, and process modeling. It surveys different methods in a unified terminology and investigates them with respect to application requirements. Further, the process of application development and maintenance is highlighted, pointing out successful practically proven ways for obtaining and operating experience management applications.
In just few years, case-based reasoning has evolved from a research topic studied at a small number of specialized academic labs into an industrial-strength technology applied in various fields. The INRECA methodology presented in detail in this monograph provides a data analysis framework for developing case-based reasoning solutions for successful applications in real-world industrial contexts. The book is divided into parts on: - smarter business with case-based decision support; - developing case-based applications using the INRECA methodology; and - using the methodology in various application domains. The book provides a self-contained introduction to case-based reasoning applications that address both R&D professionals and general IT managers interested in this powerful new technology. In this second edition, improvements and updates have been incorporated throughout the text. Particularly useful is the systematic coverage of experience factory applications at various steps; and, of course, the references have been extended substantially.